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Why is my evidence not linked?

Written by Sven Poppelmann

Sometimes [[company/evidence|evidence]] appears in your Records but doesn't show as linked to scheme requirements, affecting your compliance score. Here are the most common causes and how to fix them.

Wrong agreement selected

[[company/evidence|Evidence]] must be linked to the specific agreement it supports:

  • Check you're looking at the correct scheme and requirement

  • Verify the [[company/evidence|evidence]] was uploaded against the right agreement

  • If wrong, remove the [[company/evidence|evidence]] link and re-add it to the correct requirement

File not in Records

[[company/evidence|Evidence]] must exist in your Records before it can be linked:

  1. Navigate to Records

  2. Search for the file by name

  3. If missing, upload it first

  4. Then return to the scheme requirement to link it

[[company/evidence|Evidence]] needs approval

If your organisation uses [[company/evidence|evidence]] approval workflows:

  • [[company/evidence|Evidence]] shows as 'pending approval' until reviewed

  • Contact your farm manager or advisor to approve the [[company/evidence|evidence]]

  • Only approved [[company/evidence|evidence]] counts toward compliance scores

  • Rejected [[company/evidence|evidence]] will need to be replaced with acceptable alternatives

Parcel assignment issues

[[company/evidence|Evidence]] must be properly assigned to relevant parcels:

  • Check the scheme requirement is assigned to the correct parcel

  • Verify your [[company/evidence|evidence]] actually relates to that specific parcel

  • If [[company/evidence|evidence]] covers multiple parcels, it may need to be linked separately for each

File format not supported

Some file types cannot be linked as [[company/evidence|evidence]]:

  • Supported: JPG, PNG, HEIC, PDF, DOC, DOCX, XLS, XLSX, MP3, WAV, M4A, MP4, MOV

  • Not supported: ZIP archives, executable files

  • Convert unsupported files (such as ZIP archives) to a supported format before uploading

Troubleshooting steps

  1. Verify the file exists in your vault

  2. Check you're linking to the correct scheme requirement

  3. Ensure parcel assignments match

  4. Look for pending approval status

  5. Try removing and re-adding the [[company/evidence|evidence]] link

Tips

  • Use descriptive filenames to avoid confusion

  • Add detailed descriptions when uploading [[company/evidence|evidence]]

  • Double-check parcel references before linking [[company/evidence|evidence]]

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