Sometimes evidence appears in your vault but doesn't show as linked to scheme requirements, affecting your compliance score. Here are the most common causes and how to fix them.
Wrong agreement selected
Evidence must be linked to the specific agreement it supports:
Check you're looking at the correct scheme and requirement
Verify the evidence was uploaded against the right agreement
If wrong, remove the evidence link and re-add it to the correct requirement
File not in vault
Evidence must exist in your vault before it can be linked:
Navigate to Documents & Vault
Search for the file by name
If missing, upload it first
Then return to the scheme requirement to link it
Evidence needs approval
If your organisation uses evidence approval workflows:
Evidence shows as 'pending approval' until reviewed
Contact your farm manager or advisor to approve the evidence
Only approved evidence counts toward compliance scores
Rejected evidence will need to be replaced with acceptable alternatives
Parcel assignment issues
Evidence must be properly assigned to relevant parcels:
Check the scheme requirement is assigned to the correct parcel
Verify your evidence actually relates to that specific parcel
If evidence covers multiple parcels, it may need to be linked separately for each
File format not supported
Some file types cannot be linked as evidence:
Supported: JPG, PNG, PDF, DOC, DOCX, XLS, XLSX
Not supported: Video files, ZIP archives, executable files
Convert unsupported files to PDF or extract images before uploading
Troubleshooting steps
Verify the file exists in your vault
Check you're linking to the correct scheme requirement
Ensure parcel assignments match
Look for pending approval status
Try removing and re-adding the evidence link
Tips
Use descriptive filenames to avoid confusion
Add detailed descriptions when uploading evidence
Double-check parcel references before linking evidence